There are a few things homeowners need to know when looking for and working with a restoration contractor. This useful advise will save you time, money and headaches.
Hire a state-licensed contractor; Check the contractor’s license number and business name at your state’s professional license board or department online. Each State regulates what a licensed contractor can require as payment upfront so verify that information.
Make sure they are fully trained in all the services they provide; including water extraction, water cleanup and water damage repair.
Check out their reputation. See if there are any consumer complaints against the company. Look them up at BBB online. Ask the company for a list of references and verify them.
Verify the company’s address and phone number; Call them to make sure they answers their phone live and that they are willing to answer any questions you have. Use a local company. Check with the International Cleaning and Restoration Association (ICRA) website or search for Cleaning and Restoration Association (CRA) Select Members by using the CRA search page.
Make sure the company is bonded and insured; It’s essential that any company you use has adequate liability coverage for work related damages. Make sure your contractor also carries workman’s compensation insurance for job related injury or health risks. You are fully allowed to request to see proof of the company’s insurance. They also need to be bonded. A bond protects the homeowner if the contractor doesn’t adhere to the terms of the contract. Before they begin any work on your home, make sure your contractor’s bond is valid with a limit high enough to fully cover the cost of completing or re-doing the restoration work you need.
Require the company to abide by industry standards; There are two relevant industry standards that restorers should follow. The first is the ANSI/IICRC Standard and Reference Guide for Professional Water Damage Restoration, and the second is the ANSI/IICRC Standard and Reference Guide for Professional Mold Remediation. Other standards might also apply depending on the damage.
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