There are a few things homeowners need to know when looking for and working with a restoration contractor. This useful advise will save you time, money and headaches.
Hire a state-licensed contractor; Check the contractor’s license number and business name at your state’s professional license board or department online. Each State regulates what a licensed contractor can require as payment upfront so verify that information.
Make sure they are fully trained in all the services they provide; including water extraction, water cleanup and water damage repair.
Check out their reputation. See if there are any consumer complaints against the company. Look them up at BBB online. Ask the company for a list of references and verify them.
Verify the company’s address and phone number; Call them to make sure they answers their phone live and that they are willing to answer any questions you have. Use a local company. Check with the International Cleaning and Restoration Association (ICRA) website or search for Cleaning and Restoration Association (CRA) Select Members by using the CRA search page.
Make sure the company is bonded and insured; It’s essential that any company you use has adequate liability coverage for work related damages. Make sure your contractor also carries workman’s compensation insurance for job related injury or health risks. You are fully allowed to request to see proof of the company’s insurance. They also need to be bonded. A bond protects the homeowner if the contractor doesn’t adhere to the terms of the contract. Before they begin any work on your home, make sure your contractor’s bond is valid with a limit high enough to fully cover the cost of completing or re-doing the restoration work you need.
Require the company to abide by industry standards; There are two relevant industry standards that restorers should follow. The first is the ANSI/IICRC Standard and Reference Guide for Professional Water Damage Restoration, and the second is the ANSI/IICRC Standard and Reference Guide for Professional Mold Remediation. Other standards might also apply depending on the damage.
Get competitive bids; Determine what services you need and make a list of the work needed. Get bids from three different contractors to compare prices and services in detail.
Emergency Services; To help you alleviate your damages, restorers can deliver emergency services. You might have to sign a waiver of your right to rescind the agreement within 72 hours, so the emergency services can be performed. Without that agreement, you or your insurance company could be held responsible for the costs of any additional damages due to a delay. But don’t sign contracts for major repairs until your insurance adjuster determines the damages and calculates how much they’ll pay.
Written Contracts; Only sign a written contract that binds the payment to verifiable results. Most Fire and Water Damage Restoration contractors quote fixed prices for specific services. The basic hourly rate for a Restoration Contractor ranges from $32 to $48. The minimum payment is usually calculated at 1.5 to 2 hours of work. In some cases, the quoted price may be negotiable, especially if the Restoration Contractor does additional work. If the restoration job is extensive, the contractor may request periodic partial payments as the work progresses, but a reputable contractor never asks for a full payment in advance. You’ll definitely want to check your contract and make sure it includes a clause stipulating that once final payment is made, you’ll receive signed lien releases for all materials and labor. They will often need to buy materials and replace tools as the job progresses. Contractors prices of tools can be checked are know to replace tools from Tool review centre.
Discrepancies; If there are any differences over the cost of repairs or the contractor discovered hidden damage, contact the insurance company to help resolve the issue. If you are still unable to resolve the discrepancy, contact the Department of Insurance for assistance.
With the information above you’ll be more aware of your options, make informed decisions and get quality work at an honest price.